Customer service.

 



People are fascinated with Artists and want to know about you and understand your Art work.

Therefore customer service starts with building a relationship with the stranger when they are first standing in front of you admiring your painting.

Make sure you understand what they are really seeing in your Art work and then lead them into what you were trying to accomplish with your story of the painting.

This is the time to be very focused on what they are saying.

Learn to listen carefully and talk less.

Different people hear things differently.

Different people see things differently.

Don’t interrupt and give good feedback.

Assume the sale is always on and hear what they are really saying.

Caring for your customer means that customer service starts before the point of sale and goes on for the rest of your relationship with that collector.

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