Good customer service.

In all our dealings with our customers, hesitate doing things quickly, the impulsive thing, it is usually wrong.

Find out what your customer really wants by listening carefully and once you know what it is you can then meet that need.

Do not presume what your customer wants, learn to listen to them carefully and understand what they want.

I think learning to listen is so important in selling, I am always amazed when talking to sales people and often people in general how little they hear and I know this by their answers and their eyes and body language.

They presume what I am saying, not listening to what I am saying.

Good listening is a learned discipline and I have learned to use triggers to make me listen.

If I see a conversation is getting serious I say to myself, “ This is a counselling situation, listen very carefully.”

Or with a customer, “ This is an important sale, listen carefully to what the customer is saying and reflect back.”

All sales are important.

You cannot reflect back if you do not listen carefully to what they are saying.

Artist train yourself to be a good listener, concentrate when people are talking to you, don’t be thinking about what you are going to say, listen carefully and reflect back so they know you are listening intently.

It is a great complement to people when you truly listen to them and you understand exactly what the customer wants.

Make your customers feel truly special, listen carefully to them and please them with your service and they will spread the word about you.